Offline Cashbook - Refund Policy

Last Updated: 11 Aug 2026

Refund Policy Overview

Offline Cashbook offers premium subscription plans. Depending on your device and country, payment is taken either by an app store or, for Indian Android users, directly by Binaryscript Private Limited ("BinaryScript", "we", "us", or "our") over UPI.

Payment Processing

All subscription payments for Offline Cashbook are processed through one of the following:

• UPI payments via the PhonePe payment gateway, including UPI AutoPay for recurring billing — available to Indian Android users. These payments are managed and processed directly by BinaryScript.
• Google Play Billing — for other Android purchases
• Apple App Store — for all iOS purchases

All transactions are final once payment is successfully completed.

No Refund Policy

BinaryScript does not offer refunds for any payments made for Offline Cashbook subscriptions or in-app purchases. This is a strict policy with no exceptions.

PhonePe / UPI (Indian Android Users)

Google Play Store (Android)

BinaryScript does not issue refunds for Google Play purchases. Google Play operates its own refund policy, independent of BinaryScript:

• Google Play may offer refunds within 48 hours of purchase at their discretion
• To request a refund from Google, visit Google Play Order History
• Google makes all final decisions regarding refunds for Google Play purchases
• Any refund granted by Google is at Google's sole discretion and is not provided by BinaryScript

Apple App Store (iOS)

BinaryScript does not issue refunds for App Store purchases. All App Store refund requests must be submitted to Apple:

• Visit reportaproblem.apple.com
• Sign in with your Apple ID, find the subscription and report a problem
• Apple reviews each request individually, and any refund granted is at Apple's sole discretion

Subscription Cancellations

You may cancel your Offline Cashbook subscription at any time. Cancelling stops future billing; it does not refund payments already made.

PhonePe UPI AutoPay (Indian Android Users):

Google Play (Android):

Apple App Store (iOS):

Important notes about subscription cancellations:

• Cancelling a subscription stops automatic renewal only
• You will retain access to premium features until the end of your current billing period
• Payments made prior to cancellation are non-refundable
• No refunds are provided for partial use or early termination
• Uninstalling the app does not cancel your subscription or your PhonePe AutoPay mandate — cancel it using the steps above
• You can resubscribe at any time after cancellation

All Purchases Are Non-Refundable

All purchases made through Offline Cashbook are final and non-refundable. This includes, but is not limited to:

• Monthly subscriptions
• Yearly subscriptions
• Lifetime purchases
• Any other in-app purchases
• Subscription renewals (automatic or manual), including UPI AutoPay debits
• Purchases where the user has accessed or used premium features
• Charges incurred due to failure to cancel before the trial or renewal date

We encourage you to review the app features carefully and take advantage of any free trial periods (if available) before making a purchase.

Free Trial (If Offered)

Where Offline Cashbook offers a free trial period, you can use the premium features without being charged during the trial.

• Cancel at least 24 hours before the trial ends to avoid being charged
• If you do not cancel before the trial ends, billing starts automatically and the subscription continues on a recurring basis
• Charges for converted trials are non-refundable — we recommend setting a reminder before your trial expires

Technical Support

If you experience technical issues with Offline Cashbook — including a payment that was debited but did not unlock premium features — please contact us at [email protected]. Our team will make every effort to resolve the problem, including restoring an entitlement that was paid for but not applied to your account. Technical issues do not otherwise entitle users to a refund from BinaryScript.

Fraudulent Purchases and Chargebacks

If you believe a purchase was made without your authorization:

• PhonePe / UPI: contact us immediately at [email protected] with your transaction ID to report the unauthorized charge
• Google Play or Apple App Store: contact the relevant store's support to report unauthorized charges
• Secure your account and your UPI or store account, and enable two-factor authentication where available

Fair Usage Policy

We reserve the right to:

• Investigate suspicious purchase or refund patterns
• Suspend or terminate accounts engaged in payment fraud or abuse
• Limit future purchases for users with excessive refund requests through app stores
• Take appropriate action against accounts that exploit our policies

Consumer Protection Laws

Nothing in this policy limits any rights you may have under applicable mandatory consumer-protection laws in your jurisdiction. If you are an Indian consumer, your non-waivable rights under the Consumer Protection Act, 2019 remain in force. Where any law requires us to offer refunds in specific circumstances, we will comply with those legal obligations.

Changes to This Refund Policy

We may update this Refund Policy from time to time. We will notify you of any changes by posting the updated policy on this page and updating the "Last Updated" date.

Contact Information

If you have questions about this Refund Policy, please contact us at:

When contacting us about a payment, please include:

• Your transaction ID / order ID
• The payment method used (PhonePe UPI, Google Play, or Apple App Store)
• The registered mobile number or email associated with your purchase
• A description of your query

We typically respond within 3-5 business days.

Additional Resources

• Privacy Policy - How we handle your data
• Terms of Service - Terms of using Offline Cashbook
• Delete Account - Removing your account and data
• Google Play Refund Policy - Official Google refund guidelines